FAQ

Do you accept our insurance?

• Yes. We accept most PPO Insurance Plans. Please call us and we will be happy to check with your provider. We do NOT accept HMO plans or Medical.

What if I have an After Hours Emergency?

• If you have an after hours emergency, you are a patient of record in this office and the office is closed, call the office number (951) 699-8011 and you will be informed about how to contact our staff member on call. This is for emergency contact only. If the phone call is not answered directly, leave a message and your call will be returned within 10-20 minutes. Please remember to leave your name, the patient’s name, and a contact phone number with area code. Please speak slowly and clearly.

Can I Leave a Message After Hours?

• Yes. Call the office anytime after hours and leave a message with your name, the patient’s name, and a phone number where you can be reached. Your call will be returned on our next business day.

Can I get after school appointments?

• Yes. We ask that you be flexible as not all appointments will be after school.

Do I have to pay in full up front?

• No. We offer a wide variety of payment plans to fit your budget.

How long do you normally wear braces?

• Most cases are completed within 24 months.

Does it hurt to get braces?

• No, however the first 3-5 days your teeth may be sore. We recommend a soft diet and Tylenol or Ibuprofen.

Are retainers included?

• Yes

Are there any extra charges during treatment?

• No, however extreme lack of patient cooperation may lead to extra charges.

Do I have to keep seeing my General Dentist every 6 months?

• Yes. Absolutely yes. It is very important that you get your teeth cleaned and checked for cavities at least every six months and sometimes more often if hygiene is a problem.